Our Terms & Conditions
1. Ordering Process
Please contact us on 01963 31137
to place an order.
2. Customs, Taxes and Duties
Are in accordance with UK law
3. Copyright/Trademarks/Data Protection
4. Contract for the supply goods
The display of goods on this site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and us unless, and until, an email is sent by ourselves to you confirming that your order has been shipped. This confirmation e-mail amounts to an acceptance by us of your offer to buy goods from us and this acceptance is effective regardless of whether or not you receive the e-mail. We are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England & Wales and any disputes will be decided only by the courts of England. Our terms and conditions do not affect your statutory rights as a consumer.
We endeavour to supply only the highest quality products. However, if you are unhappy with the product in anyway it can be returned to us within 7 days following the steps outlined below, and we will refund the cost of the item. The Buyer must take reasonable care of the timber whilst they are in the Buyer’s possession and the timber is returned to the Seller undamaged, in their original packaging and are fit for sale. The Seller reserves the right to refuse any refund or reimbursed if this is not be complied with.
We aim to keep the process as simple as possible.
Please contact us on 01963 31137
Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to us. Please give a written reason for return and the date on which you receive the timber.
If the Buyer wishes to cancel their order at any time after the 7 days following delivery or collection of the timber such cancellation will be at our absolute discretion. In the event that such cancellation is accepted by us, any refund will exclude the cost of delivery, the costs of return shipping and a stocking and administration charge of up to 25% of the will apply on it's total value.
7. Advice and Product Information
Any advice, statement, promise, recommendation or representation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage application or use of the goods or otherwise is followed or acted upon entirely at the Buyer/Buyers own risk, and accordingly the Seller shall not be liable in any way for any such advice, statement, promise, recommendation or representation given.
These terms and conditions and any documents incorporating them or incorporated by them constitute the entire agreement and understanding between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, understandings and representations between them, whether written or oral.
9. Statutory Right
Nothing in these Terms & Conditions shall affect the statutory rights of any Buyer dealing as a consumer.
If you have any comments about anything we do please contact contact us on 01963 31137
. We endeavour to respond to all complaints within five working days.